Baby Tummy Time Whale Pillow | Colic & Gas Relief | Infant Belly Support-139

Order Processing Time

We typically ship orders within 1-5 business days. However, processing time may be extended in the following cases:

• Orders containing more than 5 different products may require additional processing time
• Customized products require an additional 2-3 days for production
• Items currently in production
• Out-of-stock items requiring restocking:
  • If restocking takes 3 days or less, we will proceed without notification
  • If restocking takes more than 3 days, we will email you to confirm whether you prefer to wait or choose an alternative color/option

Special Period Notice:

• Chinese New Year (based on the Chinese lunar calendar, usually falls in January or February): Our warehouse closure typically lasts 2-3 weeks. Shipping will resume based on warehouse reopening schedules.
• Other special circumstances: Please check the announcement banner at the top of our store for any shipping delays or updates.

We will notify you via email if there are any delays with your specific order.

Delivery Time Calculation

Total Delivery Time = Processing Time + Shipping Time

• Processing Time: 1-5 business days
• Shipping Time: 7-20 business days (may vary depending on customs clearance in different countries)

Example: For a customized canvas product

• Processing: 5-7 business days
• Shipping: 10-18 business days
• Estimated Total: 15-25 business days

International Shipping & Customs

All orders are shipped internationally from our warehouses in China to destinations worldwide.

Regarding Customs Duties:

• Customs policies vary by country and region, and may change based on international trade situations
• You can check your country's specific import duty policies for goods from China
• Most orders do not incur additional fees - the price you pay at checkout is typically the final total cost
  

Delivery & Package Responsibility

For United States deliveries:

• Parcel Locker: If delivered to a parcel locker, packages are held for 3 weeks. Unclaimed packages may be returned or destroyed after this period.
• Doorstep Delivery: Most deliveries are made directly to your doorstep. Carriers will take a photo as proof of successful delivery.

Important Notice:

• Once a package is successfully delivered (whether to a parcel locker or doorstep), the seller's shipping responsibility ends
• We are not responsible for packages lost or stolen after successful delivery
• Please retrieve packages promptly to avoid loss

Order Cancellation

Before Shipment:

• You may cancel your order at any time before it is shipped or enters production
• Full refund will be issued to your original payment method

After Shipment:

• Once an order has been shipped, cancellation is no longer available
• You may initiate a return following our return policy below

Return Eligibility

We accept returns under the following conditions:

Eligible for Return:

• Defective or damaged items received
• Wrong item shipped
• Quality issues due to manufacturing defects
• Other issues - please contact us to discuss

Return Requirements:

• Items must be unused and in original condition
• Original packaging must be intact
• Must provide photos for our customer service team to verify the item is in resalable condition
• Return request must be submitted within 30 days of delivery

Non-Returnable Items:

• Customized or personalized products
• Items that have been used or washed
• Products without original packaging or tags
• Items showing signs of normal wear and tear after use (e.g., fabric pilling, minor seam loosening from regular handling)

Normal Wear & Tear Policy

Our baby products are designed and tested for safe daily use. However, as with all soft goods, normal wear and tear may occur over time with regular use.

What is considered normal wear and tear:

• Minor fabric softening or pilling after repeated use and washing
• Gradual loosening of seams or stitching after extended daily use (30+ days)
• Color fading after multiple washes

Our commitment to safety:

• We strongly recommend inspecting the product before each use for any signs of wear or damage
• Discontinue use immediately if you notice any loose stitching, tears, or structural damage
• Normal wear and tear after 30 days of use is not covered under our defect return policy; however, please contact us and we will do our best to offer a goodwill resolution

Return Process

Step 1: Contact Us First

Before initiating any return, please contact us at contact@babysleepbetter.com with:

• Your order number
• Photos of the item
• Detailed description of the issue

Our team will work with you to resolve the issue. In many cases, we can find a solution without requiring a return.

Step 2: Return Approval

If a return is necessary after our discussion:

• We will provide return authorization and instructions within 2-3 business days
• You will receive the return address and specific shipping requirements

Step 3: Return Shipping Responsibility

Since our products ship internationally from China, return shipping costs vary significantly by country and local courier rates.

• For defects/errors on our part: We will work with you to find a fair solution
• For other reasons (change of mind, etc.): Customer is responsible for return shipping costs

Important:

• Return shipping costs cannot be predicted in advance as they depend on your local courier rates
• Use a trackable shipping service - we are not responsible for lost return packages
• Do not send returns without prior authorization

Refund Policy

What We Refund:

For returns due to our error (defective item, wrong item, quality issues):

• We will ensure you receive a full refund
• Specific refund details will be discussed on a case-by-case basis to provide the fairest solution

For returns due to other reasons (change of mind, personal preference):

• Partial refund of product cost
• Original shipping fees are non-refundable
• Return shipping costs are customer's responsibility

Please Note:
Due to international shipping logistics, original shipping fees are non-refundable for non-defective returns.

Refund Process & Timeline

Inspection & Approval:

• Once we receive your return, we will inspect the item within 3-5 business days
• You will receive an email notification regarding approval or rejection of your refund

Refund Processing:

• Approved refunds will be processed within 5-7 business days after inspection
• Refund will be credited to your original payment method
• Please allow an additional 5-10 business days for your bank or credit card company to post the refund

Exchanges

We do not offer direct exchanges due to international shipping logistics. If you need a different size, color, or product:

1. Contact us first - we may be able to help without requiring a return
2. If necessary, return the original item following the process above
3. Place a new order for the desired item

Missing or Delayed Refunds

If you have not received your refund after the expected timeframe:

1. Check your bank account or credit card statement again
2. Contact your credit card company - posting may take additional time
3. Contact your bank - there may be processing delays
4. If you've completed these steps and still haven't received your refund, contact us at contact@babysleepbetter.com

Contact Us

We encourage you to contact us before initiating any return. Many issues can be resolved quickly through communication.

• Email: contact@babysleepbetter.com
• Response Time: Within 24-48 hours

Trusted by Thousands of Families Since 2021

At Baby Sleep Better, we understand the importance of choosing the right products for your little ones. As a mother myself, I know how overwhelming it can be to navigate the endless options available for baby care and sleep products.

That's why since opening our doors in 2021, every product in our store has been carefully selected based on real experiences from thousands of families just like yours.

Curated Through a Mother's Eyes

Our product selection process is simple but meaningful:

• Real Family Testing: Every item has been used and tested by real families with real babies
• Verified Reviews: We only stock products with genuine positive feedback from parents
• Baby-Approved: Products are chosen based on how well babies actually respond to them - better sleep, more comfort, happier little ones
• Mother's Perspective: Each product is evaluated from a mother's point of view, considering safety, practicality, and value

Our Promise to You

When you shop with us, you're not just buying a product - you're benefiting from the collective experience of thousands of families who have gone before you. We stand behind every item we sell because we know they've made a real difference in helping babies sleep better and parents rest easier.

We're here to support you on your parenting journey with products that have proven themselves in real homes, with real babies, night after night.

Questions or Need Guidance?

We're always here to help you find the right solution for your family.

• Email: contact@babysleepbetter.com
• Response Time: Within 24-48 hours

Shop with confidence knowing that every product has been chosen with care, tested by families, and recommended from one parent to another.

Safe Delivery is Our Priority

When shipping baby products internationally from China, we've designed our packaging approach with one goal in mind: ensuring your items arrive in perfect condition, ready to use for your little one.

How We Package Your Order

Soft Items (Pillows, Plush Toys, Winter Clothing):

• Protected in durable plastic bags
• Keeps items clean, dry, and safe during international transit
• Prevents damage from moisture or handling

Lighter Items (Clothing, Blankets, Accessories):

• Shipped in bubble wrap envelopes
• Provides cushioned protection
• Lightweight yet secure for safe delivery

Why This Approach?

As an international seller, we balance three important factors:

• Product Safety: Your items must arrive undamaged and ready to use
• Cost Efficiency: Keeping shipping costs reasonable allows us to offer better product prices
• Practical Protection: Functional packaging that works for long-distance international shipping

What to Expect

Our packaging is designed to be practical rather than decorative. While it may not have a fancy gift-wrap presentation, it ensures:

• Products arrive clean and undamaged
• Protection from international shipping conditions
• Items are ready to use immediately upon arrival

We believe what's inside matters most - and that's where we focus our attention.

Questions About Your Package?

If you have any concerns about how your order will be packaged or if you receive a damaged package, please contact us:

• Email: contact@babysleepbetter.com
• Response Time: Within 24-48 hours

Thank you for understanding our practical approach to packaging. Your baby's products will arrive safe, clean, and ready to bring comfort and better sleep.